Refund Policy
Refund Policy for Romanzmart
Effective Date: 1/11/2024
Thank you for shopping at Romanzmart. We want to ensure you are completely satisfied with your purchase. Please read our refund policy carefully to understand your rights and obligations regarding refunds.
1. Eligibility for Refunds
We offer refunds under the following circumstances:
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Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us immediately at romanzmart56@gmail.com within 7 days of receiving the item. We may request evidence of the damage or defect, such as photographs, to process your refund efficiently.
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Incorrect Item Received: If you receive an item different from what you ordered, please notify us within 7 days of receiving the item. We will arrange for the correct item to be shipped to you or provide a refund upon return of the incorrect item.
2. Non-Refundable Items
Certain items are not eligible for refunds unless they are damaged or defective upon receipt:
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Personalized or Customized Items: Products that have been personalized or customized specifically for you may only be refunded if they are defective or damaged upon arrival.
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Clearance or Final Sale Items: Clearance or final sale items are sold as-is and are not eligible for refunds unless they arrive damaged or defective.
3. Return Process
To initiate a return and request a refund, please follow these steps:
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Contact us at romanzmart56@gmail.com with your order number and details of the issue (damaged, defective, or incorrect item).
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We will provide you with instructions on how to return the item. Please ensure the item is returned in its original packaging with all accessories included.
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Once we receive the returned item and verify its condition, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.
4. Return Shipping Costs
If the return is due to our error (e.g., damaged, defective, or incorrect item), we will cover the return shipping costs. If you are returning an item for any other reason (e.g., change of mind), you will be responsible for the return shipping costs.
5. Contact Us
If you have any questions or concerns regarding our refund policy or the status of your refund, please contact us at romanzmart56@gmail.com. We are here to assist you and ensure a satisfactory resolution to any issues you may encounter.